“I didn’t feel comfortable seeing those errors for my clients.” Determined to protect his clients’ data, Charbonneau sought a more reliable backup provider-one that didn’t introduce so many “seeds” into their environment.īefore he could migrate Clicpomme’s clients away from CrashPlan, Charbonneau needed to find a solution that worked. “With our previous backup provider, we received a lot of false positive errors saying that a backup had not been completed when it actually had,” said Charbonneau. These false alarms were particularly worrisome.
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With CrashPlan running on Java, Clicpomme began to see numerous issues spring up, between kernel RAM crashes, software reboots, and false alarms stating that backups had not been completed. This was a nagging problem as it gave Clicpomme less direct control over backed up data, but the real troubles would come with the launch of MacOS Catalina. First, CrashPlan’s parent company Code42 ended support for off-site server backups, forcing Clicpomme to use the online dashboard to manage cloud-based storage servers rather than simply use their own servers.
Their reasoning behind the decision was simple enough-at the time, CrashPlan was the only solution that offered a centralized dashboard to manage all of Clicpomme’s clients, as well as unlimited backups, at a price point which worked for their budget.Įventually, however, problems emerged. “Some clients would say they didn’t need it, but for us it’s not an option to go without a backup solution,” said Charbonneau.Īfter going through several different backup solutions, the firm began deploying CrashPlan for its clients.
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And one tool Clicpomme requires for all of their clients’ devices (mostly Mac laptops) is a trustworthy backup. While their roughly 200 clients vary in size and scope from legal and public relations firms to schools and hospitals, the tools remain the same for each. The firm, which consists of five consultants, was founded by Charbonneau after a lengthy IT career.
In the words of Founder Richard Charbonneau, “We take care of everything. Assisting in the management and deployment of Macs, Clicpomme offers a turnkey solution for everything from network maintenance and file servers to security and consulting. As members of the Apple Consultants Network since 2009, they are part of a network of independent technology service providers that specialize in Apple solutions for small and medium-sized businesses. And “Le meilleur de la pomme sans les pépins” is what they offer to clients-“The best of Apple without the seeds.”įocusing on small businesses throughout the greater Montreal area as well as the province of Quebec, Clicpomme is a managed service provider (MSP) with a laser-like focus on Apple devices.
(For those without a working knowledge of the French language, “pomme” is their word for both apple the fruit and Apple the operating system). As the name implies (at least, as the name implies to anyone with a working knowledge of the French language), Clicpomme is all about Apple.
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